How do I make a complaint?

Hopefully you will be meeting regularly with your social worker and will be able to discuss any problems you have with them.

If you don’t feel the problem is being sorted out and you are still unhappy then there are three stages to a complaint. It might be a really good to get an advocate to help you through this process and be on your side through the whole thing.

Stage 1

Write a letter to the complaints team who will try to sort the problem out within 10 working days. An advocate can help you do this.

Stage 2

If you are not happy with the answer you get then you can write back to the complaints team explaining why. They will then get someone who is independent to look into the complaint. You should get an answer within 25 working days.

Stage 3

If you are still unhappy then an independent review panel will look into this further and hope to get back to you within 30 days.

If you want to make a complaint call the complaints team on free phone 0500 291229 or talk to an advocate to help you with this.